How the Home is Managed

Company Care Manager
Ms Eileen Crutchlow

Eileen is an extremely well respected Care Homes Manager, who has worked in residential care homes for the last twenty two years, fifteen of which have been at Senior Managerial level.

In 1988, Eileen moved to Coventry where she managed two separate Residential Care Homes and achieved numerous professional qualifications including “Advanced Care Management.”

Eileen returned to her native Sunderland in 1999, and decided to take a sabbatical from Care, in order to pursue a long standing interest in 'Interior Design,' however feeling unfulfilled by this change in career, Eileen returned to her 'true vocation,' of elderly care in 2003.

Eileen joined Northumbria Care in 2004 as our Homes Manager and was promoted to her current position of 'Company Care Manager' in June 2007.

Since her appointment, Eileen's 'vibrant and enthusiastic' approach to her work has produced numerous benefits for our Service Users, visitors and employees and we are delighted to have her leading our team!

Professional Qualifications

Registered Managers Award (RMA)             City & Guilds 'Advanced Care Management'

NVQ IV - Care of the Elderly                       Advanced Safe Handling Of Medication

First Aid Appointed Person                           Advanced Infection Control

Risk Assessment Management                       Advanced Dementia Awareness

Team Leader

Mrs Karen Wilson

Karen has worked for Northumbria Care since April 1997 and she has quickly progressed through the 'ranks' to become the Homes 'Team Leader/Acting Deputy' in April 2004.

Karen has an extremely 'bubbly personality' as well as possessing tremendous compassion, empathy and absolute diligence in her work, and as a result has always been one of our residents favorite care workers.

Professional Qualifications

Karen is currently studying for her Registered Managers Award (RMA)

NCFE II Infection Control                              Dementia Awareness Level II

Moving & Assisting                                        NVQ III - Care of the Elderly

First Aid Appointed                                        Risk Assessment Management

Safe Handling of Medication                           Continence Management

Karen is also the homes appointed 'Fire Training Officer.'