How the Home is Managed

Company Care Manager
Ms Eileen Crutchlow

Eileen is an extremely well respected Care Homes Manager, who has worked in residential care homes for the last twenty two years, fifteen of which have been at Senior Managerial level.

In 1988, Eileen moved to Coventry where she managed two separate Residential Care Homes and achieved numerous professional qualifications including “Advanced Care Management.”

Eileen returned to her native Sunderland in 1999, and decided to take a sabbatical from Care, in order to pursue a long standing interest in 'Interior Design,' however feeling unfulfilled by this change in career, Eileen returned to her 'true vocation,' of elderly care in 2003.

Eileen joined Northumbria Care in 2004 as our Homes Manager and was promoted to her current position of 'Company Care Manager' in June 2007.

Since her appointment, Eileen's 'vibrant and enthusiastic' approach to her work has produced numerous benefits for our Service Users, visitors and employees and we are delighted to have her leading our team!

Professional Qualifications

Registered Managers Award (RMA)               City & Guilds 'Advanced Care Management'

NVQ IV - Care of the Elderly                        Advanced Safe Handling Of Medication

First Aid Appointed Person                            Advanced Infection Control

Risk Assessment Management                       Advanced Dementia Awareness

Assistant Manager
Mrs Margaret Tate

Margaret, first decided to work in care back in 1989, when she commenced work as a care assistant in our sister home; Springfield Gardens (Then Known as Philadelphia House). Margaret quickly discovered that she had found her true vocation in life, and established herself as one of the homes most well respected carers.

Prior to this Margaret worked for several years within the entertainment sector as a; “Butlins Redcoat” experience which has proved extremely valuable in helping to attain our homes; “relaxed and happy atmosphere.”
Following Northumbria Care’s purchase of Philadelphia House in 1995, the company’s directors quickly noticed Margaret's Management potential, and when Springfield House was opened in April of 1997, immediately asked her to transfer as the homes new Assistant Manager.

Professional Qualifications

Registered Managers Award (RMA)             NVQ IV - Care of the Elderly

Advanced Safe Handling Of Medication         Advanced Infection Control

First Aid Appointed Person                                Advanced Dementia Awareness