Services and Facilities

The Home has 36 single bedrooms all with en -suite facilities.

All rooms are tastefully furnished and decorated, and “We actively encourage our residents to personalise their own rooms.” some of the bedrooms together with the dining area and lounge 2, also have excellent views over Philadelphia Cricket ground.

T.V. and telephone points are available in all bedrooms. (Connection of personal telephone line at BT normal rate)

All lounges throughout the Home have large screen televisions, (fitted with “Induction Loop Systems.” for the hard of hearing.) video, DVD players and music systems, together with mini-kitchens.

One lounge is also equipped with digital satellite T.V.

Provision for those who wish to smoke has been made within one of the lounges.

Our large dining room is centrally located within the home and has patio doors leading to a sun terrace. Our regular entertainment nights and parties are normally held in this room.

A payphone is situated in the Homes Foyer.       Tel: (0191) 5846828

Appointments

If your family is unable to take you to your routine appointments, we will be happy to look after any appointment cards etc. Transport and escorts can be arranged, although please note that for non emergency and routine appointments a separate charge (discussed in advance) may be made to cover the cost of providing an escort and or taxi charge. (Obviously this does not apply to emergency appointments)

Call System

A Responsible person will be assigned and introduced to you on admission, or at a pre-admission visit. The responsible persons role is to ensure that your individual needs are catered for, building up a two-way communication, based on trust and friendship.
He/she will ensure:

1. All property is listed on admission, valuables stored in the appropriate place (see Terms and Conditions – Valuables)
2. Any items received at later dates e.g. new clothing, the property list is kept up to date.
   N.B. We request that all items of clothing are named prior to admission, preferably with embroidered name tapes. We can obtain tapes on request.
   

Personal Items

Please feel free to bring into the Home, photographs, ornaments or anything that will make your room more homely and individual. We will happily put shelves up on your wall to accommodate these treasures for you. If you wish to bring items of furniture, this is not normally a problem, however we do ask that armchairs are flame retardant and thus comply with current Fire regulations and the Health & Safety Act.
Also that items brought into the Home do not cause risks e.g. over cluttering the room so as to endanger yourself or others.

Telephone

It is an option for you to have your own phone installed into your room. The cost of installation, line rentals etc. will be met by yourself. You will be billed for this in the same way as if you were in the community.

Front Door

For safety reasons the front door has a security code fitted. Access can be gained by ringing the bell. Once inside the Home, we request that all visitors sign the Visitors Book, this is to comply with Fire & Health and Safety Regulations.

Outings

You may go out with family, friends etc. as you wish, however, we do request that the person in charge is informed, again this is to comply with Fire Regulations. You also may need to take medication with you.

Hairdressing

A Professional hairdresser visits the Home every week.
(A small charge is made for this service – payable directly to the hairdresser)

Presently

Dentist and Optician

We have a Dentist and an Optician who visit the Home regularly, however, at your request, you may choose the Dentist and Optician of your choice.

Physiotherapy

This service can be arranged via your G.P.

Chiropodist

A Chiropodist visits the Home on a regular basis, a charge will be made for this service, (payable directly to the chiropodist) presently £5, unless exemption is deemed due to a medical problem.

Doctors

If you need to change your doctor, the staff will be happy to advise you of doctors surgeries in the area..

Our Activities Co-ordinator is Marion Reed, who organises all of residents outings, activities and tuck/gift shop.

Marion has been with us since 1997 and previously Managed Houghton-le-Spring Bingo Hall.

Marion's particular specialty is our regular: “Summer BBQ’s!”

Spiritual Needs

Regular Services for both Church of England and Roman Catholic clients.
Monthly Communion – Reverend Gurney, all denominations are welcome to attend.

Regular visits from representatives of the Methodist Church.
We always endeavour to ensure our full support and assistance in meeting any clients specific requests.

Family Support

Experienced, qualified and friendly support service offered with quiet areas available in times of anguish or bereavement.

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